Shipping & Returns

Shipping Information

During checkout, you can choose USPS 3-5 day, 2 day, or overnight shipping. Shipping costs are displayed before you finalize your order. Shipping costs are based on the number, weight, size, and destination of the boxes used to fulfill your order. We never charge more than the displayed shipping quote.

Published Prices - Kersten Soaps reserves the right to adjust prices at any time. If the website displays an incorrect price, we reserve the right to cancel your order and provide a refund.

International Orders - At this time, we only ship to the United States.

Delivery Times - Your total delivery time is our processing time plus shipping time. Most orders ship within 24 hours. During holiday seasons, expect 48-72 hours to process the order.

Incorrect Address / Non Deliverable / Refused Shipments - Returned orders will be handled in a timely manner. If the customer has made an address error, the customer is responsible for additional shipping costs. If the customer refuses shipment, the order is considered a return with a 15% restocking fee.

Return Policy

Kersten Soaps offer only the finest handcrafted products available. All products are carefully chosen for quality and workmanship. If there is a problem or a concern with your order, please contact us immediately.

Returns must occur within 14 days of your shipment receipt. Product must be unused. We are not responsible for shipping delays and cannot reimburse for shipping expenses.

To return your order, please contact us by email to obtain a return invoice number. Once you have a return invoice number, return your product like this:

  • Place the original invoice (or a copy) inside the shipping box.
  • Clearly PRINT the return invoice number on your shipping box.
  • Ship the box to Kersten Soaps, 707 Rum River Drive, Isanti, MN 55040